Information for a Respiratory Therapist Subject of a Complaint
What is an investigation?
An investigation is a neutral information-gathering process. The ability to investigate complaints is a key part of being a self-regulated profession. The process is designed to be neutral and thorough.
If an investigation is opened, both the respiratory therapist(s) named in the complaint and the person who made the complaint will be notified. Throughout the process, you will be treated with respect.
What should I expect during an investigation?
Finding out you are the subject of an investigation can feel stressful or uncomfortable. Knowing what to expect when an investigation is opened can help.
If an investigation is opened, an investigator will be assigned to gather information. You will be notified of their name and must cooperate with them throughout the process.
What are your professional obligations?
You have professional obligations during an investigation:
- Cooperate fully and respond to communications promptly and honestly
- Provide a written response to the complaint, addressing concerns under investigation. You will receive more details on how to respond during the process.
- Submit all requested information by the deadline provided. If you need more time, contact us before the deadline to request an extension.
You have the right to representation by a union representative, legal counsel, or any individual you choose. Representation is at your own cost. The NSRRT cannot act as your representative or advisor. If you need guidance, contact your union or legal counsel as soon as you are notified of a complaint.
Investigation Process
The investigator may take the following steps:
- Gather more information from the person(s) who made the complaint
- Obtain medical records or other relevant documents
- Conduct witness interviews
In some cases, and only with your consent, the investigation may also include:
- A mental or physical examination by a qualified professional—if there is a concern about incapacity
- A review or audit of your respiratory therapy practice
- A competence assessment to determine if you meet respiratory therapy practice standards
Additional Investigations
If concerns beyond the original complaint arise during the investigation, they may also be investigated.
Responding to the Findings
Once all information is gathered, you will receive the investigation findings. You will have the opportunity to respond. Details on how to respond will be provided at that stage.
Investigation Time Frame
Investigations can be complex, and delays may occur while gathering relevant information from third parties, such as medical documentation.
For complicated cases or serious professional conduct issues, an investigation may take up to a year or longer. While every effort is made to ensure a thorough and timely process, the time required will vary.
Accountability and Transparency in Conduct Processes
We uphold public trust by being accountable and transparent. One way we do this is by providing a clear overview of our conduct processes in a way that is easy to understand.
However, these processes can be complex, and many factors influence the best course of action to serve the public interest.
The information on this website is general guidance and not legal advice. If there is any inconsistency between this material and the Regulated Health Professions Act, General Regulations, Respiratory Therapy Regulations, or NSRRT bylaws, the legislation is the final word.
For a full understanding of the complaint investigation process, you can contact:
- NSRRT Registrar
- Your legal counsel
- Your union representative
It is our goal to have a professional conduct process that is supportive to everyone involved. Please contact us if you require additional information, need assistance navigating the complaints process, or have questions about the content in any of the documents you receive.